Frequently asked questions

Everything you might
want to know.

Can't find what you're looking for? Email us at hello@site4us.com — we read every message.

Getting started

How long does it take to build a site?

Most couples have a finished site in 30–60 minutes. Upload your photos, pick a template, add captions, and you're done. You can refine it over weeks too — your site auto-saves.

Do I need any technical skills?

None. If you can use Instagram, you can build a Site4Us site. There's no code, no plugins, no fiddling. Everything happens in your dashboard.

Can I edit my site after I publish it?

Yes — any updates to your published site can be pushed live instantly. Just sign in to your dashboard, add or change anything (photos, videos, captions, WhatsApp stats), and your changes go live the moment you save. No re-publishing needed, no extra payment.

Pricing & plans

How much does Site4Us cost?

Two options: Monthly at £19.99/month (cancel anytime) or Lifetime at £199.99 one-time (pay once, own it forever). Both unlock every feature — the only difference is how you pay.

Is there a free version?

You can build and preview your entire site for free in your dashboard. You only pay when you're ready to publish and share it with friends and family.

What happens if I cancel my Monthly plan?

Your site stays accessible until the end of your current billing period, then it switches to read-only mode. You can resubscribe anytime to publish again.

Can I upgrade from Monthly to Lifetime later?

Yes. We credit whatever you've already paid in monthly fees toward your Lifetime upgrade. Email hello@site4us.com any time.

Do you offer refunds?

All sales are final — we do not offer refunds. We recommend using the free dashboard preview to build and check your full site before purchasing. Monthly subscribers can cancel anytime to stop future charges.

What happens if I don't log in for a long time?

If you don't sign in for more than 24 months, your site is automatically unpublished — it stays in your account but is no longer publicly visible. Nothing is deleted. Just sign back in to put it live again with one click. We'll always email you before this happens. This applies to both Monthly and Lifetime plans and is not a refundable event.

Custom domains

Where do I buy a domain?

Any registrar works — we recommend GoDaddy or Namecheap. Typical cost is £10–£15 per year. Pick something short and memorable (e.g. mary-and-john.com or our-story.love).

How do I connect my domain to my Site4Us site?

In your dashboard, go to Domain → paste your domain. We give you two DNS records to add at your registrar (an A record and a CNAME). Most registrars apply them within an hour. SSL is automatic.

Can I use a domain I already own?

Absolutely. As long as you control its DNS, you can point it at Site4Us. Works with any TLD — .com, .love, .co.uk, anything.

I don't want to deal with DNS — can you help?

Yes — email hello@site4us.com and we'll walk you through it, step by step. Most people get it working in 5 minutes.

Features & content

How long can my videos be?

Up to 10 seconds per clip, up to 30 clips. We auto-compress everything for fast loading.

How does the WhatsApp analytics feature work?

Export your chat from WhatsApp (Settings → Chat → Export Chat → Without Media). Upload the .txt file in your dashboard. We process everything locally and show stats: total messages, most active day, favourite emojis, your first message, and more. The file is deleted from our servers within 24 hours.

Is my data private?

Yes. Your photos, videos, and WhatsApp data are encrypted at rest and only visible to people you share your site link with. WhatsApp exports are processed and deleted within 24 hours.

Can I add music?

Yes. Upload an audio file or pick from our curated library of royalty-free romantic instrumentals.

Which browser should I view my site in?

Site4Us works best on iOS and Safari — that's where the scroll-driven video animations are smoothest. The site still works on Chrome, Android, and Samsung devices, but the video transitions may not feel quite as fluid. For the best experience, share your live URL with friends on iPhone or open it in Safari on a Mac.

Sharing & privacy

Who can see my site?

By default, anyone with the link. You can also password-protect your site or make it fully private (only logged-in invited guests).

Can I make my site private?

Yes. In Dashboard → Publish, toggle "Private mode" and add a password.

Can guests leave messages?

Yes — we include a guestbook feature. Guests can sign your site like a wedding card.

Support

How do I get help?

Email hello@site4us.com — we usually reply within 4 hours on weekdays. Lifetime users get priority support.

Can I delete my site?

Yes, anytime, from Settings → Delete site. This is permanent and removes all data.

Still have questions?

We'd love to hear from you. Send us a message and we'll get back to you within 4 hours.

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